At Chick-fil-A, it’s always a pleasure — even if that means climbing down a manhole.
Shauna Hall, a mother in Stafford, Virginia, was getting her young son out of her minivan last week when she dropped her iPhone and watched it quickly slip out of view and down a storm drain.
After freaking out about the loss of her phone, which she had just paid off, Hall went into the Chick-fil-A to pick up her mobile order. The staff at the restaurant refunded her bill and Seth, the location’s digital marketing director, sat down to see what he could do to help.
He called the county offices, but was unable to get on the phone with anyone who might be able to help. So, even though his shift was over, he rolled up his sleeves and did what any good Chick-fil-A employee would do: he decided to climb down the manhole himself.
On his first try, Seth cut his finger trying to remove the unbolted manhole cover. After heading into the restaurant to clean up the gash, he returned to the parking lot to try again. This time, he was able to get the cover off and head down the manhole, where he ultimately found Hall’s iPhone — undamaged and dry — at the bottom of the storm drain.
“As he was about to climb out of the hole,” Hall wrote on Facebook, “[Seth] asked me to snap a picture so he could show his girlfriend what he did at work today.”
Hall had just purchased a sturdy Otterbox case for her phone two days before. That’s some pretty good timing.
“Service with a smile,” Hall concluded. “Just another day at Chick-fil-A.”